Privacy Policy

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This privacy policy sets out how Lovequestrian uses and protects any information that you give Lovequestrian when you use this website. Lovequestrian is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lovequestrian may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Privacy policy of the on-line shop


  1. General statements
  2. The hereby privacy policy states principles of storing, processing and protecting personal data of users of the on-line shop
  3. Administrator of personal data (further-on called “administrator”) understood according to the statements included in the regulations of the law passed on August 29th 1997 on personal data protection (uniform text in Official gazette issuing current legislation from 2002 Nr 101, pos. 926 with later changes) is Gabriela Wójcicka who conducts business activity as “GNL” Gabriela Wójcicka with the seat in Łódź, ul. Brukowa 10 91-341 Łódź, NIP (Taxpayer Identification Number) 726242621, REGON (National Business Registry Number) 100105115, NIP UE (European Union  Taxpayer Identification Number) PL726242621, inscribed into the registry of the Central Evidence and Information about Business Activity.
  4. Administrator decides about the means and purposes of personal data processing.
    1. Collection of personal data
    2. Browsing the contents of the on-line shop does not require disclosing personal data of the user.
    3. Users (physical persons, legal persons and organizational units that do not have legal personality who, by law, are granted legal capacity) who intend to enter into a contract with the seller are asked to make a profile on the website and give the following:
    4. Name
    5. Surname
    6. E-mail address
    7. Post address
    8. City
    9. Post-code
    10. Country
    11. Telephone number
    12. Disclosing personal data by the user is voluntary.
    13. Administrator obtains and processes for technical and statistic purposes the information about the number (including the IP) and the type of terminal, from which the user gets the connection with the on-line service
    14. The on-line shop uses cookie files in order to collect information related to the use of the service by the user. Cookie files help to maintain user session without the need to repeat the login and password on every subpage.
    15. Detailed information about cookie files is included in the “Cookie policy” accessible on the website
      1. Personal data processing.
      2. Personal data processing means all operations performed on personal data such as collection,  consolidation data, data storage, developing data, changing data, data sharing, deleting data, specifically those that are made in IT systems
      3. Administrator processes personal data in order to conclude and execute sale contracts as well as contracts for on-line services, in special:
      4. Registration and logging in,
      5. Sale of products,
      6. Issuing receipts/ invoices
      7. Claims
      8. Information concerning users, including their personal data, shall be stored for a period of time not longer than required for execution of contracts concluded with the user, and then shall be deleted.
      9. Administrator is entitled to uncover personal data of the user to authorized bodies or third persons that will submit a demand to disclose such information based on the obliging legal basis.
      10. In other cases disclosing personal data requires the user’s consent.
      11. User has the right of insight and modification of his/her personal data at any time as well as to delete the whole or part of them. In order to exercise this right the user may contact with the administrator by sending the e-mail to the address:
        1. Personal data protection.

Administrator is obliged to protect personal data submitted by the users against loss, damage, disclosure, access by unauthorized persons or their improper use. In order to protect personal data administrator applies appropriate technical-organizational protection means.